BYLAWS OF THE

PARKING ASSOCIATION OF GEORGIA. INC

As amended 30 April 2002

A GEORGIA NON-PROFIT CORPORATION

ARTICLE 1
NAME

Section 1.01 Name

The name of this corporation is the Parking Association of Georgia (hereinafter referred to as the "Association" or "corporation").

ARTICLE II
OFFICE

Section 2.01 Principal Office

The principal office of this corporation for its transaction of business is located at the office of the Association's current President or Secretary/Treasurer, at the Board's option.

Section 2.02 Change of Address

The Board of Directors is hereby granted full power and authority to change the principal office of this Corporation by the Secretary/Treasurer in these Bylaws. The address of the Association is Post Office Box 19508 Atlanta, GA 30325.

ARTICLE III
PURPOSE

Section 3.01 General Purpose

This Corporation is a nonprofit corporation and is not organized for the private gain of an, person. It is organized under the Nonprofit Corporation status as stated in O.C.G.A

14-3-202.1 of the State of Georgia and is qualified under Section 501 (c) (6) of the Internal Revenue Code.

Section 3.02 Specific Purposes

The specific purposes for which the corporation has been organized are:

  1. To build and maintain a statewide organization of parking professionals who represent parking administrators, practitioners, suppliers, and consultants in the State of Georgia.
  2. To foster mutual support among members and to promote and develop parking management as a profession and a positive public image of the parking industry.
  3. To assist and aid members in dealing with and solving parking problems.
  4. To provide an understanding of parking principles, practices, technologies and the interactions with transportation objectives through information sharing, education and training programs.
  5. To educate and inform the general public and the business community regarding parking related issues.

ARTICLE IV
MEMBERSHIP

Section 4.01 Types of Members

There shall be three classes of paid membership:

  1. Sustaining

  2. Associate

A "member" shall be considered the person whose name appears on the application for membership submitted to the Board of Directors as enumerated in Section 5.02. A member may not be a company, corporation, proprietorship, partnership, or other creature of the state. A membership is not transferable. However, Members may desire to involve one or more additional persons from their organization in the activities of the Association. In this event, any other representative(s) shall be considered "Associates".

To be eligible in any class, the purpose of a member and actions of a member must not be in conflict with the objectives and requirements set forth in these Bylaws and the Code of Ethics, as attached in Exhibit B. The descriptions of members are:

  1. Sustaining - A Sustaining member shall be representatives from commercial operators, vendors, consultants, municipalities or other government bodies, their parking authorities, boards bureaus, commissions, departments, colleges, courts, universities, airports, hospitals, or agencies and other institutions having similar responsibility for the establishment, operation, and development of public parking, whether for profit or otherwise, and who support the objectives of the Parking Association of Georgia.

  2. Associate - An associate member shall be a representative from the groups described in 4.01 A, above, except with limited rights and privileges, as enumerated in Article V.

The Association may designate certain individuals or groups as "Honorary Members" of the Association. Honorary members shall be those individuals or groups with whom the Association has important civic or community relationships. Honorary members shall be considered guests of the Association and shall pay no dues or fees and have no membership privileges as described in Article V. These memberships shall be subject to change, addition, or revocation at any time by the Board of Directors.

 

ARTICLE V
RIGHTS AND PRIVILEGES OF MEMBERSHIP

Section 5.01 Rights and Privileges of Various Membership Classes

  1. Sustaining members shall:

    • Have the right to move a proposal at official business meetings;

    • Have the right to cast one (1) vote on any matter submitted to a vote of the members;

    • Have the right to be nominated, nominate, or to endorse nominations for Association offices;

    • Have the privilege of serving as an officer of the Association, if elected;

    • Have the right to offer an amendment to these Bylaws as enumerated in Article XI;

    • Be provided a discounted rate, at the option of and as determined and set by the Board of Directors, for admission to the Annual Meeting, described in Article VI; and,

    • Be provided a subscription to any publications, newsletters, etc. of the Association, which are produced for general distribution at no cost.

  2. Associate members shall:

    • Have the right to move a proposal at official business meetings;

    • Have the right to cast one (1) vote on any matter submitted to a vote of the members, provided that no organization may cast more than one (1) vote on any single matter;

    • Have the right to be nominated, nominate, or to endorse nominations for Association offices;

    • Have the privilege of serving as an officer of the Association, if elected;

    • Have the right to offer an amendment to these Bylaws as enumerated in Article XI;

    • Be provided a discounted rate, at the option of and as determined and set by the Board of Directors, for admission to the Annual Meeting, described in Article VI; and,

    • Be provided a subscription to any publications, newsletters, etc. of the Association, which are produced for general distribution at no cost.

Section 5.02 Admission to Membership

Application for membership shall be submitted to the Board of Directors. Admission shall be subject to the approval of the Board of Directors. The Board of Directors shall report all accepted applications for membership at the Annual Association meeting.

Section 5.03 Resignation, Suspension, and Expulsion of Members

  1. Membership in any class may be terminated by the member upon written resignation to the Secretary, but such resignation shall not relieve the members so resigning of the obligation to pay any dues or other charges incurred and unpaid.

  2. The Board of Directors may by affirmative vote of two-thirds of eligible voting members of the Board, suspend or expel a member for cause after the member has had an opportunity to be heard, except in the event of expulsion for non-payment of dues as governed by Section 5.04, in which case no hearing shall be necessary.

    • Prior to any hearing pursuant to this article, written notice shall be first sent by certified mail to the member's address of record with the Association.

      • Such notice shall advise the member of the impending action and provide the member with an opportunity to be heard in not less than thirty days nor more than sixty days of the date of receipt of the notice. Refusal to accept the notice shall be deemed a waiver of the right to be heard.

      • Such hearing may be satisfied by a written reply or by an in-person hearing, at the member's option. The member shall bear any expense of an in-person hearing not held in connection with a regular meeting of the Association.

      • Cause shall include, but not be limited to, circumstances where a member is found to have acted in a manner prejudicial to the purposes, objectives, best interests, or successful operation of the Association, or in violation of the Code of Ethics for the Association, attached as Exhibit B.

      • Suspensions of memberships for disciplinary reasons shall be for such period of time the Board of Directors deems appropriate.

      • The Board of Directors may by an affirmative majority vote of all eligible voting members of the Board, terminate the membership of any member for nonpayment of dues.

      • The Board of Directors may, by an affirmative vote of two-thirds of all eligible voting members of the Board, reinstate a former member to membership upon such terms as the Board of Directors deems appropriate.

Section 5.03 Voting By Proxy

  1. Any Sustaining Member may deliver his/her proxy to another member in good standing in the event he/she is unable to attend a meeting. A proxy may be delivered orally, subject to confirmation in writing upon challenge by any other member.

  2. Associates, by right of their association with the Sustaining Member and being of the same organization as the Sustaining Member, shall be assumed to have the proxy to vote in place of any Sustaining Member not in attendance. However, each organization may cast only one vote.

Section 5.04 Dues and Assessments

Annual dues of the membership shall be as established by the Board of Directors with the dues for 2002 as listed in Exhibit A. A new member accepted prior to July 1 shall pay the full year’s dues; new members accepted on or after July 1 shall pay one-half the full year’s dues.

Section 5.05 Due Dates of Dues

All dues shall become due and payable by January 1st of each year and shall become delinquent on the last day of February of that same year. After February, a $10.00 penalty may be assessed, at the option of the Board of Directors. After March 31, members delinquent in dues are no longer in good standing and may be dropped from membership, at the option of the Board of Directors. Dues are not refundable. New Members who join during the year will pay the initiation fee as described in Section 5.04 above and have their dues determined by quarterly proration.

ARTICLE VI
ANNUAL MEETING

Section 6.01 Annual Meetings

The Association shall hold annual membership meetings that shall be set by the Board of Directors not less than 60 days prior to said meeting as to the exact date and time.

Section 6.02 Place of Meetings

The place of the annual meetings shall be set by the Board of Directors at least 60 days prior to the actual date for the said meeting.

Section 6.03 Manner of Giving Notice

Notice of any meeting shall be in writing and shall be given at least 14 days before the meeting date. The notice shall be given by facsimile, electronic mail, or by first class or express mail, charges prepaid, and shall be addressed to each member entitled to a vote, at the address of that member appearing on the books of the Corporation or at the address given by the member to the Corporation for purposes of notice.

Section 6.04 Affidavit of Mailing Notice

An affidavit of the mailing of any notice of any members' meeting or giving of such notice by other means, may be executed by the Secretary or any transfer agent of the

corporation, and if so executed shall be filed and maintained in the corporation's minute book. Section 6.05 Record Date of Action by Written Ballot

If not otherwise fixed by the Board, the record date for determining members entitled to vote by written ballot shall be the day on which the first written ballot is mailed or solicited.

ARTICLE VII
OFFICERS

Section 7.01 Names of Officers

The officers shall be the President, Vice-President, Secretary/Treasurer or Secretary, and Treasurer.

Section 7.02 Eligibility of Officers

Only Sustaining or Associate members in good standing, as determined by the Board of Directors, are eligible to hold office.

Section 7.03 Term of Office

The term of office shall be two years commencing January 1 and concluding December 31.  Incumbents may be re-elected to any office, except that no person may serve in the same office for more than two consecutive terms.

Section 7.04 Responsibilities of Officers

Section 7.041 President

  • The President:
  1. Serves as Chief Executive Officer of the Association and liaison to the Board of Directors.

    The following responsibilities may be delegated to an Executive Director at the option of the Board of Directors:

  2. Provides leadership in determining the direction of the Association;

  3. Oversees the preparation of the annual Association budget;

  4. Coordinates business activities and functions of the Association;

  5. Establishes and defines mission of non-standing committees;

  6. Nominates all committee chairpersons;

  7. Coordinates activities of Association's committees in meeting their goals and objectives;

  8. Assesses well-being of Association and takes appropriate action to maintain same;

  9. Serves as Chairperson of Board of Directors and conducts Board Meeting;

  10. Presides over Annual Association Business Meeting;

  11. Represents the Association before governmental agencies and other organizations.

  12. Acts as chief liaison to other professional organizations;

  13. Provides guidance to membership pursuant to the bylaws of the Association and parliamentary procedure;

  14. Demonstrates a commitment to improving the services the Association provides to the membership;

  15. Authorizes routine expenditures of less than $500.00 to be disbursed by the Treasurer; and,

  16. Serves as Chair of the Nominating Committee.

Section 7.042 Vice President

  • The Vice President:

  

  1. Serves in the absence of the president;

  2. Actively assists the president in coordinating, promoting and carrying out the presidential duties and functions; and

  3. Coordinate, in cooperation with the President and any committees, annual meetings.

Section 7.043 Secretary/Treasurer

The following responsibilities may be delegated to an Executive Director at the option of the Board of Directors:

  • As Secretary:

  

  1. Maintains the historical records of the Association;

  2. Records and distributes, for review and information, minutes of Board of Directors and Annual Business Meetings;

  3. Maintains the current membership roster of the Association; and,

  4. Serves as Chair of the Membership Committee and coordinates the potential new membership approval process

  • As Treasurer:
  1. Prepare, with direction from the President, the proposed Annual Budget;

  2. Prepares and maintains the financial records of the Association, including the income tax report, lobbying disclosure report, if required, and other financial reporting;

  3. Prepares and submits to the Board of Directors quarterly budget status report of revenues received and expenditures disbursed;

  4. Bills, collects, deposits, and maintains an accounting of all revenues of the Association.

  5. Disburses all expenditures authorized by Board of Directors and/or President;

  6. Prepares and mails dues renewal invoices to members in December;

  7. Maintains a list of those members who have paid dues and those who are delinquent and attempts to collect same; and,

  8. Forwards, at the end of February, a list of membership renewal delinquencies for the Board of Directors for follow-up.

Section 7.044 Executive Director

  1. The Executive Director may be appointed and shall serve at the pleasure of the Board, subject to any agreements between the parties.

  2. The Executive Director shall not be an employee of the Association.

    The following responsibilities may be delegated to an Executive Director at the option of the Board of Directors:

    1. Actively assists the president in coordinating, promoting and carrying out the presidential duties and functions;

    2. Coordinates the production of any and all publications of the Association, such as a quarterly newsletter;

    3. Bills, collects, deposits and maintains an accounting of all revenues of the

      Association;

    4. Disburses all expenditures authorized by Board of Directors and/or the President;

    5. Prepares and mails dues renewal invoices to members in December;

    6. Maintains a list of those members who have paid dues and those who are delinquent;

    7. Forwards at end of February, a list of membership renewal delinquencies to the membership committee for follow-up; and,

    8. Serves as a member of the Membership Committee.

ARTICLE VIII
ELECTION OF OFFICERS

Section 8.01 Election of Officers

  1. The Annual Election of Officers shall take place at the fall annual meeting. Those elected will serve January 1 of the following calendar year - December 31 of the second calendar year following the election, for a total of two years.

  2. The Nominating Committee shall submit a list of all nominees for Officers to the membership at least 30 days before the date of the annual meeting. Nominees shall be Sustaining or Associate members in good membership standing who have expressed a desire and willingness to serve as Officers. Should the nominating committee find that no such member is willing to voluntarily serve in an Officer position, then the nominating committee shall submit nominees from the list of Sustaining or Associate members who will agree to serve if elected.

  3. At least 30 days prior to the annual meeting, the secretary shall send by facsimile, electronic mail, or via first-class or express mail to all Sustaining and Associate members the list of nominees received from the Nominating Committee.

  4. Additional names may be nominated by two Sustaining or Associate members in good standing (not from the same organization) from the floor during the Annual Meeting with the consent of the nominee.

  5. Those candidates receiving a plurality shall be declared elected, except a candidate may not hold more than two offices at the same time.

  6. A tie vote for any officer director shall be broken by a vote of the President. The Board, by majority vote shall also judge, arbitrate, negotiate, or dispose of any challenges or questions regarding the election process.

ARTICLE IX
BOARD OF DIRECTORS

Section 9.01 General Corporate Powers

Subject to the provisions and limitations of the Georgia Nonprofit Corporation Laws and any other applicable laws and subject to any limitations in the Articles of Incorporation and Bylaws regarding actions that require the approval of the members, the corporation's activities and affairs shall be managed and all corporate Power shall be exercised. by or under the Board's direction.

Section 9.02 Number and Qualification

The Board of Directors shall be comprised of the President, Vice President, Secretary/Treasurer (or Secretary and Treasurer if those duties are split), the Immediate Past President, and two (2) Members at Large. All Directors shall be Members in good standing.

Section 9.03 Meeting

  1. Place of Meeting. Meeting of the Board shall be held at any place within or outside Georgia that has been designated by resolution of the Board or in the notice of the meeting or, if not so designated at the principal office of the corporation.

  2. Meeting by Telephone. Any meeting may be held by conference telephone or similar communication equipment, such as videoconference or electronic chat, as long as all Directors participating in the meeting can understand one another. All such Directors shall be deemed to be present in person at such meetings.

  3. Annual Meeting. Immediately prior to the annual meeting of members, the Board shall hold a regular meeting for purposes of organization, certification of election results, and the transaction of other business. Notice of this meeting is not required.

  4. Other Regular Meetings. Other regular meetings of the Board may be held without notice at such time and place as the Board may fix from time to time, but not less than once a year, minutes of said meeting to be distributed to the membership.

  5. Special Meetings. Special meetings of the Board for any purpose may be called at any time by the President, Chairperson of the Board, or by a quorum of the Board.

  6. Notice of Special Meetings. Notice of the time and place of special meetings shall be given to each Director by one of the following methods:

    (a) by personal delivery of written notice; (b) by first class mail, postage prepaid; a person at the Director's office who would reasonable be expected to communicate that notice promptly to the Director; or (d) by telegram, electronic mail, or facsimile charges prepaid. All such notices shall be given or sent to the Director's address or telephone number as shown on the records of the corporation.
  7. Quorum. Four Directors, or their proxies, shall constitute a quorum, but in no case shall any motion be passed unless there are at least three affirmative votes.

  8. Action Without a Meeting. Any action that the Board is required or permitted to take may be taken without a meeting if a majority of all members of the Board consent in writing to that action prior to, or after, the fact. Such action by written consent shall have the same force and effects any other validly approved action of the Board. All such consents shall be filed with the minutes of the proceedings of the Board.

  9. Voting Procedures. Each Director shall have one vote; however, the President shall only vote in the event of a tie vote, or if his/her vote would tie a vote. The President voting last, may also at his/her option, abstain from voting. Votes may be taken by voice or show of hands only with the simple majority prevailing.

  10. Chairperson. The Board of Directors shall appoint a member of the Board to serve as liaison to the Executive Director if one is utilized.

  11. Proxy. Any Director may deliver his/her proxy to another in the event he/she is unable to attend a meeting. A proxy may be delivered orally, subject to confirmation in writing upon challenge by any other Director.

ARTICLE X
COMMITTEES

Section 10.01 General

Committees may be established as provided in the Bylaws, according to the needs of the Association as determined by the Board of Directors. Additional standing or temporary committees may be established by Bylaws. Committees as deemed necessary shall be appointed by the President with the concurrence of the Board of Directors.

Section 10.02 Standing Committees

The standing committees of the Parking Association of Georgia may be as follows: Nominating Committee, (b) Membership Committee.

Section 10.021 Nominating Committee

  1. In the event no qualified candidates offer themselves for nomination, the Nominating Committee is responsible for reviewing the membership roster and formally selecting for recommendation to the membership of the Association those members who as elected officers and Board members would have the capabilities, skills, and commitment to manage and direct the Association.

     

  2. The Nominating Committee shall be composed of three (3) voting members in good standing, one of whom shall be the President. The President or other member in good standing appointed by the President subject to the approval of the Board of Directors will serve as Chairperson of that committee. The other two persons will be appointed by the President, subject to the approval of the Board of Directors.

Section 10.022 Membership Committee

  1. The Membership Committee is responsible for recruiting new members into the Association and retaining the existing membership.

  2. The Membership Committee shall be composed of three (3) voting members in good standing, one of whom shall be the Secretary. The Secretary or other member in good standing appointed by the President subject to the approval of the Board of Directors will serve as Chairperson of that committee. The other two persons will be appointed by the President, subject to the approval of the Board of Directors.

ARTICLE XI
BYLAWS

Section 11.01 General

Bylaws may be passed by the members to govern matters of policy or business that are likely to be recurring, or for any other purpose, provided there is no conflict with this part and other parts of the Bylaws.

Section 11.02 Introduction and Adoption

Bylaws may be introduced by written sponsorship of three (3) Sustaining or Associate members, not from the same organization. Proposals for new or amended Bylaws must be submitted to the Board of Directors in writing so as to provide at least seven (7) days notice to the attending members prior to the regular business session at any business meeting of the Association. Bylaws shall be adopted, amended or rescinded upon two-thirds plus one affirmative vote of the Sustaining and Associate members present and voting.

Section 11.03 Amendments

The Bylaws may be amended only by the affirmative vote of two-thirds plus one of the Sustaining or Associate members voting. An amendment shall be put to a vote only if it has been proposed by three (3) voting members in good standing, not from the same organization, and provided that a draft of the proposed amendment has been circulated to the membership not less than seven (7) days before the next meeting. At the meeting, the draft of the amendment may be amended in any way that is pertinent to the proposals contained therein.

Amendments, which, if passed, will affect any of the items of business to be considered at the annual business meeting, shall be considered before other business.

Section 11.04 Changes by Mail Vote

Additions or changes to the Bylaws may be made at any time during the year consistent with other provisions of Bylaws. Changes to Bylaws can be voted on by mail, delivery, electronic mail,or facsimile and require an affirmative vote of two-thirds plus one of the voting members returning ballots.

ARTICLE XII
RULES AND PARLIAMENTARY PROCEDURE

Section 12.01 Parliamentary Manual

The rules contained in "Roberts Rules of Order, Revised" shall govern the Association in all cases in which they are applicable, and in which they are not inconsistent with the Bylaws or special rules of the Association.

Section 12.02 Standing Rules

Standing rules shall be adopted by a majority vote at any duly constituted business meeting. Standing rules may be reconsidered, amended or rescinded in accordance with procedures contained in "Roberts Rules of Order Revised".

Section 12.03 Suspension

The rules may be suspended only upon an affirmative vote of a majority of the Sustaining and Associate members present and voting.

ARTICLE XIII
INDEMNIFICATION

Section 13.01 General

Directors, officers, Executive Directors, or employees of the Association shall be indemnified by the Association against all expenses and liabilities, including counsel fees, reasonably incurred by or imposed upon them in connection with any action or proceeding to which they may be a party, or in which they may become involved by reason of their being or having been director, officer or employee of the Association, or with any settlement thereof, whether or not their term of service as a director, officer or employee has expired at the time the liability for such expenses occurs, except in such cases wherein misfeasance in the performance or omission of such duties as give rise to the subject action proceeding. The foregoing right of indemnification shall be in addition to and not exclusive of all other rights to which such director, officer or employee may be entitled.

ARTICLE XIV
BUDGET PROCEDURES

Section 14.01 Budget Year

The Association will use a calendar budget year commencing January and concluding December 31.

Section 14.02 Budget Preparation

During the previous December the President and Treasurer will prepare a budget proposed for the Association for the coming year. Prior to the annual business meeting, the President will distribute the budget to the Board of Directors for their review. Section 14.03 Budget Approval

During the first two weeks of December, the Board will meet to review and approve a final budget for the Association for the coming year. At this meeting the proposed budget may be amended by majority vote of the Board.

Section 14.04 Budget Status Reports

The treasurer will prepare and distribute to Board Members a quarterly budget status report showing approved budget line items and figures and revenues received and expenditures made to date.

Section 14.05 Budget Amendments

During the budget year amendments to the budget can be made by a majority vote of the Board.

Exhibit A
ANNUAL DUES

(Dues to be assessed and as subsequently amended)

Type of Member:

Sustaining $ 95

Associate $ 25

Exhibit B
Code of Ethics and Parking Patron’s Bill of Rights

WHEREAS The Parking Association of Georgia (“PAG” or the “Association”) is a parking industry trade group with its mission to improve the level of professionalism in the industry and to educate the public about the industry,

THEREFORE, the members of the Parking Association of Georgia recognize their responsibilities to the public, desire to inspire public confidence and respect for the parking industry, and believe that honesty, integrity, loyalty, justice and courtesy form the basis of ethical conduct. As members of the association, we pledge ourselves and, to the maximum extent possible, our organizations, to these values. We agree that:

 

  1. Rates and organizational telephone numbers should be posted and all important customer information communicated to patrons.

    All patrons should know what they are going to pay and the conditions for payment (i.e. early bird conditions; daily rate charged upfront, unused portion refunded, etc.) prior to entering the lot. They should be allowed to leave free of charge if they choose not to park at those rates. Rates and organizational contact information should be clearly posted at all entrances and exits. When rates change, notice to that effect should be posted at least 24 hours in advance, except in the case of events. For events, all existing rate signs should be covered, and the event rate clearly posted. All members, whether operators or supporting vendors and consultants, agree not to engage in deceptive or misleading practices with regard to any aspect of commerce, including advertising, marketing, or in their use of technology.

  2. Employees should be neat and clean and in uniform.

    Patrons should be greeted by uniformed professional parking attendants, cashiers, maintenance, valets, etc. A uniform may be as elaborate as a hotel front doorman or as simple as a traffic vest emblazoned with the name of the organization. Each organization should decide their own uniform, but it should be consistently applied. All employees, even new ones should be in uniform, even if these are temporary. Parking organizations should make every effort to retrieve uniforms from terminated employees to prevent their spread to non-employees who might pose as employees to scam the public.

  3. Employees should have some sort of identification displayed such as name tags or ID badge

    Related to the uniform guidelines, patrons should be able to identify employees of parking organizations for purposes of recognizing them for exemplary service or for filing complaints. Identification is also a way for parking patrons to know that they have met an authorized employee of the organization.

  4. Patrons should receive numbered tickets or receipts for payment where possible.

    Parking facilities, where possible, should issue pre-numbered tickets and/or receipts with the organization’s name and/or location clearly described to assure parking patrons they have transacted business with an authorized representative of the organization. Where issuing a ticket or receipt is not possible, such as honor boxes or parking meters, parking organizations should use utmost discretion in enforcement tactics to assure parking patrons receive the benefit of any reasonable doubt.

  5. Parking violators will be dealt with fairly, openly, and honestly.

    Patrons parking illegally should not be towed or booted on the first offense, unless the facility is clearly posted with the proper signage and in compliance with all state and local statutes regarding towing or booting and/or the violating vehicle is parked in such a way as to be misparked in an unmarked or spaced designated for special use or is a safety hazard.

    Violations should be witnessed and documented in writing and/or by other means, such as photograph. Enforcement, such as towing or booting should be conducted in compliance with state and local ordinances, where in force.

  6. Patrons should have the ability and means to appeal violation notices or enforcement actions

    Each organization should designate or empower a person or persons to hear appeals from dissatisfied, fined, towed, or booted patrons. This person or persons hearing appeals should be free to act in the best interests of the industry as a whole to render a fair and judicious decision that will reflect favorably on the industry, while maintaining the principles and economic interests of their own organization. If an organization does not desire to so designate a person or persons to hear appeals, the member agrees to submit disputes to arbitration through the Association’s links with the Better Business Bureau. Whether collections for violations are performed in house or outsourced, members should insure collections are done within all legal boundaries and guidelines established by federal, state, and local governments. Parking industry professionals should always respond to complainant inquiries and attempt to resolve their concerns. Parking professionals agree to truthfully respond to complaints lodged with the Better Business Bureau, Office of Consumer Affairs, or other independent entity, upon request, and whether or not they agree with the content of any claims made.

  7. Parking facilities should be kept in the best conditions possible, given economic circumstances

    Permanent parking facilities should be constructed and maintained to meet local codes and ordinances, utilizing the best methods and materials possible. Such facilities, in their structure and custodial care, should be aggressively maintained. Complaints about facility conditions should be responded to in a reasonable amount of time and, according to available economic resources, acted upon and/or limitations of repairs should be explained to the complainant.

  8. Illegal activity on parking properties will not be tolerated and will be aggressively pursued

    Crime is often random in nature and difficult to prevent. Parking operators are not legally required to, cannot, and do not, guarantee the safety of patrons or their vehicles. However, parking operators should endeavor to watch their facilities for conditions that may encourage or tolerate the commission of crimes, particularly vandalism, break-ins, drug dealing, or imposters posing as parking lot attendants with the intent to defraud or steal from parking patrons. We agree to urge the parking public to report these crimes to us by calling our organizational telephone numbers posted in the facility and the police. We agree to urge local and state governments to prosecute individuals posing as parking lot attendants, vandalizing or burglarizing parking fee collection devices, or committing other crimes. We agree to use our maximum efforts to appear in court to testify against alleged criminals. We agree to urge judges to sentence violators to the maximum extent provided by law and/or a minimum of 90 days jail time, or by any greater amount as deemed appropriate. We commit ourselves to endeavoring at all times to respect and honor all laws.

  9. Parking professionals should show respect for fellow professionals

    In a competitive, free market environment it often seems easier to denigrate a competitor or co-worker rather than to attempt to sell on one’s own merits. Parking professionals should not attempt, either falsely or maliciously, to injure the reputation, business or employment status of any individual or firm. Specifically excepted from this is that parking professionals are free to communicate facts and findings of law or science, their membership in this organization, and their agreement to adhere to this code of conduct.

  10. Parking professionals shall act as good stewards of money, property, and information with which we are entrusted.

In our positions of responsibility we are entrusted with money, property, and information (such as our customers’ names and addresses) that rightfully belongs to others. We agree to handle such money and property carefully and responsibly. Parking professionals should not convert other’s property or funds to their own use. We should not misuse private information or fabricate or alter it in any way. We agree that we will honestly and accurately, to the best of our knowledge and ability, report all parking income collected to the appropriate government authorities. We agree that we will handle all claims made against us for property damage claims honestly, promptly, and fairly, as we would for claims we make against others. Parking professionals, when confronted with a claim, should be free to act in the best interests of the industry as a whole and to render a fair and judicious decision that will reflect favorably on the industry, while maintaining the principles and economic interests of their own organization. We agree to provide legally required and/or parking industry standard insurance coverages for our properties, personnel, and activities. In short, as imperfect human beings, but stewards nonetheless, we will endeavor not to lie, cheat, or steal, nor tolerate those who do.

We understand and agree that these principles shall guide the conduct of our business for as long as we are members of the Parking Association of Georgia. We also understand that failure to adhere to these principles may constitute a violation of our membership standing which may result in our expulsion from the Association, as described in the Bylaws of the Association.